Our Network Management System (NMS) services are designed to provide you with real-time visibility and control over your network infrastructure.
Our Network Management System (NMS) services are designed to provide you with real-time visibility and control over your network infrastructure. NMS is a critical component of effective network administration, allowing you to monitor, manage, and optimize your network resources efficiently.
Infrastructure Performance Monitoring
Ensure optimal performance with real-time monitoring of your IT infrastructure.
Bandwidth Management
Optimize and allocate bandwidth effectively to enhance network performance.
Maintain and manage network configurations to ensure stability and security.
Streamline operations with automated management solutions for efficiency and reliability.
Efficiently manage IP addresses and ports to maintain a secure and organized network environment
Infrastructure Performance Monitoring
– Device availability
– Available response time
– CPU, memory and disk
= Device errors and packet loss
= Network traffic, bandwidth
Hardware
monitoring
– Identify performance problems caused by hardware errors
– Monitor power supply
- Monitor temperature
– Monitor voltage
– Monitor resource capacity
– Monitor CPU, memory, and disk utilization
– Monitor Windows processes and services as well as TCP services
– Monitor Windows events through event ID
– Monitor file size, presence, quantity and modification
– Firewall version, authorization, performance monitoring
– Keep a record of firewall configuration and changes
– Analyze security risks through firewall log visualization
– Visualize WAN links
– Monitor Voip link jitter, delay, and packet loss
– Analyze historical trends Measuring and
improving availability planning
The NMS system supports custom configuration workflows. When triggering the status, process, application, file, etc., of custom devices, it runs custom internal alarm processing actions, external software processing actions or configuration actions, etc. For example, the following scenario:
Help Desk & Incident Management Tiers Tiered Support: Help Desk & Incident Management Tiers For any incidents, we immediately get into action, open up a conference bridge, liaise with all the involved parties for resolution, and send regular updates to business and IT stakeholders, based on the escalation matrix. The following are the different tiers of support our Help Desk offers. The NOC Level 1-Level 3 network resolution framework provides a structured approach to address and resolve network issues effectively. Each level plays a vital role in maintaining the stability and reliability of the network infrastructure, ensuring uninterrupted business operations and minimised downtime.
Tier-0 Support
This is automated or self-service support level that users can access themselves without the aid of the Help Desk. Level 0 support is performed without the aid of a Help Desk technician. – Self-service facilitates automated password resets, websites for requesting ITIL support, and knowledge base lookup. – While this is primarily the responsibility of the customer, we can work with the customer to develop Wiki’s and other desk references that are useful for self-service and efficient incident management before opening a ticket.
Tier-1 Support
It is backed by a generalist NOC Technician with a broad understanding of a part(s) of the IT and network infrastructure under management. Basic support and troubleshooting, such as password reset, printer configurations, break/fix instructions, ticket routing, and escalation to Tier-2 support. Support for identified Tier-2 issues, where configuration solutions have already been documented. When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and Support for identified Tier-2 issues, where configuration solutions have already been documented. When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and escalates to the appropriate Tier-2 contact, along with the ticket number; then tracks the ticket to close.
Tier-2 Support
Tier-2 Support– Issues such as break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) are handled in this level of support. – Issues escalated by Tier-1 support are handled. The technicians here are more specialized and will first determine if the problem falls in the specialist’s domain, based on the data collected by the Tier-1 NOC Technician. – if it falls in their domain, they determine if it is a new or an existing issue. At this point, NOC specialists might use advanced diagnostic tools and data analysis. If it is an existing problem, Tier-2 specialists find out if there is a solution or a workaround in the database. However, in some cases, there might be no solution if it is a known issue. In such cases, NOC Engineers include additional notes on the issues register and escalates to the relevant vendor or Tier-2 Engineer. – If it is a new problem, they conduct further analysis to see if it could be fixed and resolve the issue. If not, it is then escalated for Tier-2 support, where it is typically assigned to a certified NOC engineer or a product specialist.
Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.
Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.
GOIP Globalnet is a well established US based One-stop ICT, Innovative XaaS and IT Management solution specializing in global networking, system, communication services and solutions with FCC Section 214 license. We have a strong presence in the US, Asia Pacific & Greater China Region to provide a complete and one-stop solution to our clients