INNOVATIVE XAAS AND IT MANAGEMENT SOLUTIONS

Problem management

Dig deeper into the root cause of IT problems rapidly

Spend 2.5* hours less on every problem and focus on mission-critical functions.

Accelerate ticket resolution with GOIP ITSM incident management through smart automation.
Enhance efficiency and improve response times, ensuring that your organization effectively addresses incidents and minimizes downtime.

Find and solve issues with the problem management module

Nail Underlying Issues in Your IT, Eliminate Recurring Incidents

  • Document symptoms and analyze the impact of problems to mitigate risk.
  • Provide temporary workarounds to ensure service availability until the permanent fix is ready.
  • Identify future incidents and minimize severity.
  • Get a better first time fix rate for your service desk through efficient error control.
  • Proactively identify and fix issues before users experience any issues using the problem management module.

Reduce Incident Volumes and Service Desk Burden

    • Make announcements on problems and avoid duplication of incident tickets.
    • Maintain known error records and enable users to search for them in the self-service portal.
    • Enable technicians to close a problem and trigger an automatic closure of all linked incidents.
    • Publish an effective knowledge base articles on resolved problems for future reference.
    • Identify problem trends with insightful, easy-to-generate reports and come up with permanent solutions.
Eliminate incidents by documenting the impact, symptoms and the root cause analysis
Take a methodical approach to eliminating issues by integrating incident, problem and change management

Integrate Problem Management with Other ITSM Processes

    • Work in tandem with other ITSM processes like incident, change, and asset management to ensure a high availability of your IT infrastructure.
    • Log problems from incidents and link similar incidents to the problem.
    • During problem analysis, acquire critical asset-related information and view relationships in the CMDB.
    • Initiate a new change from within a problem when a permanent fix is identified.

Advantages

Global assets are visible and controllable

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.

Detect and repair easily closed loop

Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.

Security baseline strengthening and reinforcement

Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.

Reduce the risk of software piracy

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.

GOIP ITSM Platform

Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.

Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.

GOIP Network Management System (NMS)

Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.

GOIP EventLog Analyzer Platform (ELA)

Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.

Contact Our Experts for a Free Consultation

Contact Our Experts
for a Free Consultation

Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.

Contact Our Experts for a Free Consultation

Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.

Discover tailored solutions and insights that can drive your success.​

    GOIP Globalnet Solutions LLC

    415 McGroarty St, San Gabriel, CA 91776, United States

    Phone: 626-623-3188

    Email: info@goipgroup.com

    Copyright © GOIP Globalnet Solutions LLC all rights reserved.