Incident Management
Accelerate ticket resolution with Innovative XaaS and IT Management Solutions ITSM incident management through smart automation. Enhance efficiency and improve response times, ensuring that your organization effectively addresses incidents and minimizes downtime. ITSM compatible incident management module
Global assets are visible and controllable
Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel
Meet compliance requirements with ease
Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.
Detect and repair easily closed loop
Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.
Security baseline strengthening and reinforcement
Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.
Reduce the risk of software piracy
Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel
Meet compliance requirements with ease
It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.
Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.
Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.
GOIP Globalnet is a well established US based One-stop ICT, Innovative XaaS and IT Management solution specializing in global networking, system, communication services and solutions with FCC Section 214 license. We have a strong presence in the US, Asia Pacific & Greater China Region to provide a complete and one-stop solution to our clients