INNOVATIVE XAAS AND IT MANAGEMENT SOLUTIONS

IT Asset Inventory Management

Establish visibility and control over your IT assets and cos

The asset management module in GOIP ITSM is packed with thoughtful features, including multiple methods of scanning assets; agent-based scan, barcode scans, network scans, and more help you import all your assets. Ensure compliance using integrated software license management. The asset management module also seamlessly integrates with other ITSM processes, including incident, problem, and change management, to help you track all tickets associated with your assets.

IT Asset Management workflow in GOIP ITSM

IT asset inventory management system

Discover, Manage, and Track All Your Hardware Assets

    • Leverage the unified agent to perform agent-based asset discovery of Windows, macOS, and Linux computers. Deliver seamless remote support with remote ITAM capabilities.
    • Build an accurate asset database by discovering and scanning SNMP devices and virtual machines with the network scan.
    • Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
    • Build and maintain a separate inventory to manage all your non-IT assets.
    • Keep tabs on your IT asset topography using barcode and QR code scanning.
    • With the RFID scanning feature available in the ServiceDesk Plus Cloud iPhone app, discover and gather details of multiple IT assets in bulk.

Map Asset Relationships with CMDB. Understand Your IT Environment Better

    • Create a high level of synergy by building relationships between people, assets, and other Configuration Items (CI).
    • Use pre-defined and custom relationship types to get a visual view of asset relationships.
    • Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.
IT asset tracking in GOIP ITSM

Asset management feature checklist

Discovery techniques for windows:

  • Unified agent for asset discovery (Windows, macOS, and Linux)
  • Network and credentials.
  • Probe scanning (Distributed asset scan)
  • Bar code scanning.
  • Licence management with suite licencing, ability to upgrade and downgrade licences.
  • Create multiple license types and associate them to manufacturers.
  • Licence agreement management.
  • Compliance management.

Asset life cycles

  • Govern your IT assets better by guiding your IT technicians over the entire asset life cycle.

Asset workflows

  • Design end-to-end, branched visual workflows to automate actions like sending notifications, validating conditions, and executing custom functions or webhooks.

Triggers

  • Automatically execute actions, including sending notifications and running custom functions, when specific conditions are met.
    • Restrict technicians’ access to assets based on specific criteria or product types.
    • Send automated email notifications to technicians when the asset inventory in the store falls below a certain threshold.
    • Configure site-based replenishment thresholds for assets.
    • Configure thresholds across products and product types.
    • Add, view, and track all your consumables centrally.
    • Maintain records of the purchase cost, vendor, and site where each consumable is allocated.
    • Indicate the asset states and allocate consumables to users, departments, and sites.
    • Check all the costs associated with consumables in a single place.
      • Receive acknowledgement from users when assets are assigned to them.
      • Customize the acknowledgement form based on your requirements.
    • Keep track of all your assets with real time dashboards like total number of assets, workstations, software, purchase orders & contracts and more out of the box.
    • Create standard, custom and audit reports.

Advantages

Global assets are visible and controllable

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.

Detect and repair easily closed loop

Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.

Security baseline strengthening and reinforcement

Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.

Reduce the risk of software piracy

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.

GOIP ITSM Platform

Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.

Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.

GOIP Network Management System (NMS)

Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.

GOIP EventLog Analyzer Platform (ELA)

Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.

Contact Our Experts for a Free Consultation

Contact Our Experts
for a Free Consultation

Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.

Contact Our Experts for a Free Consultation

Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.

Discover tailored solutions and insights that can drive your success.​

    GOIP Globalnet Solutions LLC

    415 McGroarty St, San Gabriel, CA 91776, United States

    Phone: 626-623-3188

    Email: info@goipgroup.com

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