INNOVATIVE XAAS AND IT MANAGEMENT SOLUTIONS

IT Change Management

Implement Changes With Minimal Impact and Risks

Through the unified management and control of mobile and PC office devices (Windows, macOS, Android, iOS), compliance requirements can be easily met, and the digital transformation of enterprises can be effectively supported.

Plan IT changes effectively using the calendar view

Get Better at Managing IT Changes Without Missing a Step

  • Configure change types, roles, statuses, and templates to manage your change cycle easily.
  • Log changes from incidents and problems and track them at every step of the cycle.
  • Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.
  • Assign, measure, and analyze change metrics to continually improve your change management process.

Customize Change Workflow process, Do IT Your Way

  • Handle standard, emergency, and critical changes separately with unique and customizable workflows using ServiceDesk Plus.
  • Break down changes into eight custom stages, and assign these stages their own statuses.
  • Build change workflows with actions like approvals, notifications, and field updates on a drag-and-drop-canvas.
  • Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.
Design a multi-stage change workflow
and methodically handle your IT changes
Formulate impact details as well as rollout and backout plans
to minimize your change risk.

Make Informed Decisions on Changes, Minimize Business Risks

  • Make informed decisions to reduce unauthorized, failed, and emergency changes.
  • Assess, prioritize, and schedule changes with inputs from the CAB.
  • Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
  • Publish announcements from within the change to communicate any planned downtime to end users.

Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages

  • Create impact, roll out, and back out plans and implementation checklists.
  • Refer to the change management module’s schedule calendar to resolve any conflicts.
  • Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
  • Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
  • Carry out a post implementation review to ensure that there are no further glitches.
Track every task virtually during change implementation.

Advantages

Global assets are visible and controllable

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.

Detect and repair easily closed loop

Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.

Security baseline strengthening and reinforcement

Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.

Reduce the risk of software piracy

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.

GOIP ITSM Platform

Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.

Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.

GOIP Network Management System (NMS)

Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.

GOIP EventLog Analyzer Platform (ELA)

Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.

Contact Our Experts for a Free Consultation

Contact Our Experts
for a Free Consultation

Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.

Contact Our Experts for a Free Consultation

Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.

Discover tailored solutions and insights that can drive your success.​