INNOVATIVE XAAS AND IT MANAGEMENT SOLUTIONS

IT Service Catalog

What is an IT service catalog?

An IT service catalog is a directory of all the services that an IT team offers its end users, with relevant information such as the expected duration of service delivery, the associated operational costs , and approvals.

Service catalog can be of two types.

1. Business service catalog

Lists end user facing IT services like provisioning of laptops, request for a new software, etc

2. Technical service catalog

Back end IT services like server provisioning, software patching, firewall upgrades etc

Why do you need an IT service catalog?

Service catalog best practices in ITSM :

Provide a simple, business-facing
description of the service (description)

Identify a service owner
(technician, groups)

Service availability
(publish to relevant user groups)

Mention service level targets (SLAs)

Define authorization, escalation, and notification policies (Approval details, notification rules)

Specify costs
(additional fields) to relevant user groups)

Capture the precise information required for any service or incident using customizable templates

Design and Publish IT Services Quickly

  • Create a comprehensive catalog of IT and business services that you offer within minutes.
  • Use the drag and drop feature in ITSM to create templates for different services.
  • Associate workflows like SLAs, multistage approvals, and tasks to make work easier for service desk technicians.
  • Access a wide range of pre-built service request templates and customize them to your needs with minimal effort.

Drive a Compelling Shopping Experience

    • Provide a personalized experience for end users in the self-service portal by presenting only those services that the end users are entitled to or those that are relevant to their role.
    • Promote self help and improve operational efficiency.
    • Allow users to create and track their service requests on the go.
    • Keep end users informed at every step for better visibility and transparency.
    • Provide anytime anywhere access to end users by showcasing the service catalog in the self-service portal.
Provide a role-based access to the various services in the service catalog
Fast-track your services with multi-stage automated approvals

Automate for Efficiency. Optimize IT Service Delivery.

    • Enable the 5-stage approval process and trigger approval notifications automatically when a service request is raised from the service catalog.
    • Ensure automatic assignment of requests to the right technician and guarantee timely completion.
    • Define tasks and set task dependencies for smart collaboration wherever multiple hands are involved in a service request.

Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages

  • Create impact, roll out, and back out plans and implementation checklists.
  • Refer to the change management module’s schedule calendar to resolve any conflicts.
  • Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
  • Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
  • Carry out a post implementation review to ensure that there are no further glitches.
Track every task virtually during change implementation.

Advantages

Global assets are visible and controllable

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.

Detect and repair easily closed loop

Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.

Security baseline strengthening and reinforcement

Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.

Reduce the risk of software piracy

Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel

Meet compliance requirements with ease

It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.

GOIP ITSM Platform

Overview:
GOIP ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.

Key Features:
24/7 Instant Ticket Creation and Response: Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.

GOIP Network Management System (NMS)

Core Functionality:
The GOIP Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.

GOIP EventLog Analyzer Platform (ELA)

Security Analysis Tool:
GOIP EventLog Analyzer Platform is a critical component of the Innovative XaaS and IT Management Solutions for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments. The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.

Contact Our Experts for a Free Consultation

Contact Our Experts
for a Free Consultation

Schedule a free consultation with our expert engineers
by calling 626-623-3188 or emailing info@goipgroup.com.
Discover tailored solutions and insights that can drive your success.

Contact Our Experts for a Free Consultation

Ready to elevate your business with GOIP’s services?
Schedule a free consultation with our expert engineers by calling (65) 6011 6288 or emailing info@goipgroup.com.

Discover tailored solutions and insights that can drive your success.​

    GOIP Globalnet Solutions LLC

    415 McGroarty St, San Gabriel, CA 91776, United States

    Phone: 626-623-3188

    Email: info@goipgroup.com

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